Ratings and Reviews for Paxman Musical Instruments Ltd
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Merchant Ratings
5.0
1
4.5Paxman Musical Instruments Ltd
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It took six weeks for it to arrive.
The impression I got from using it was very good.
Combined with the Chicago rim I purchased earlier, it is very controllable and produces the exact tone I want.
Norihiro Aoyama. 2/28/2023 at 12h07
The use of the website needs improving. In my orders placed section, there are three orders stated as being 'processed'. One was cancelled, the other two have been delivered. There's no point in having an order tracking page unless it is active and updated.
Colin S. 1/16/2023 at 13h13
SLOW DELIVERY!
Package hasn’t arrived yet. Shipping is more than bad! Order made 2022-12-11. Problems with card and paypal payment so I had to pay through bank order and it took some extra time. The package was at the post office 2022-12-14 and left Britain 2023-01-04! It has been with customs in sweden since then. Today I received a letter which told me to pay customs. Hopefully I will have my package next week. Considered that the package is marked express I find the delivery VERY slow.
Morten H. 1/12/2023 at 22h16
Goods not yet received. Ian Whitaker, my son, has been in contact with you as to the situation regarding this order. Hence the reason for not replying to your 'leave a review'. I will be very relieved when the order has been completed , as will my Grandson and Son.. You have been helpful when my Son has rung you. Thank you
Patricia Whitaker.
Patricia W. 9/9/2022 at 00h28
Store is out of the item, still waiting for them to reorder it.
Greg M. 4/12/2022 at 08h09
Mouthpiece fine
Schubert fine
James no longer stocked, yet still on website. Doh?
Also, at the time, I offered a suggestion that the multiple horns pieces shown on the website should have 'number of horns' shown clearly for each entry, rather than having to open each entry one-by-one to find out. I have had absolutely no feedback from this suggestion, duff or otherwise.
Hope this helps - will definitely be coming back, so please don't be offended!
Simon.
Simon M. 6/9/2021 at 18h23
Great job you guys.
Gareth M. 5/10/2021 at 14h26
I have not had the goods yet, it is january 18th.
paolo.
Paolo C. 1/18/2021 at 06h29
Still missing the last article that didn’t show as out of stock when ordering!
Asgeir S. 12/27/2020 at 16h18
Very quick shipping, but one item was missing (out of stock) and I have no further information from the customer service when to except this item.
Ann D. 12/9/2020 at 13h26
Why was sheet music sent along with rotor oil and other accessories in a padded envelope? Inevitably the sheet music was crumpled in transitwhich is why I haven't given a 5 * review. Otherwise all good.
Ruth N. 9/12/2020 at 15h12
I am still waiting for a reply from Mr Steve Flowers to my email of 29 April 2020.
Regards, William Miller.
William M. 5/12/2020 at 19h55
Apologies for any inconvenience caused due to us being closed since the 24th March due to COVID-19 lock down.
Paxman Musical Instruments Ltd 6/15/2020 at 13h45
You charged me GST on an overseas supply. Pse refund.
Martin L. 4/1/2020 at 04h47
Items took 8 days to get to me despite first class post. only a partial address had been written on the envelope. After 4 days I rang to check if they had used the billing address instead of the shipping address. The person on the phone was unable to tell me which address had been used - suggested I wait until next week and call again. The net result was that the music did not arrive in time for the concert it was needed for ( which took place 6days after the order was placed).
Mrs M. 10/18/2018 at 08h21
Took ages for delivery, when I contacted them over a week later they basically admitted that they had forgotten about my order.
Anthony F. 7/5/2018 at 19h29
My CD arrived in a reasonable time but, these days, the absence of a "Dispatched" notification leaves one feeling a little uncertain.
Dougie. 5/22/2018 at 23h22
Unfortunately the customer has to pay for the retour packet which is not a common procedure.
When I sent it back I got my money back about 3 weeks later. But it was`t the full sum. I paid about 80 Euro for the delivery and only got 70 Euro back.
So all in all this was an expensive order!
The customer service was quick and helpful.
Anonymous. 4/10/2018 at 08h47
Fair quality but sadly part of the order hasn't yet arrived. That which was supplied arrived quickly and efficiently.
John P. 5/12/2017 at 17h30
I placed my order ten days ago and Paxman still hasn't shipped it yet nor have they notified me with a reason as to why it's been delayed. I had planned on ordering more items but if this is typical of Paxman's service I think I'll shop elsewhere.
Update 18-Apr-2017: My order arrived in perfect condition and the postmark shows that the package was shipped on Apr 6, the day after I ordered. Oddly, the Paxman website today still shows my order as "Order Being Processed" rather than shipped.
Barron S. 4/18/2017 at 17h24
Order was dispatched the day after ordering by signed and tracked delivery. Item was held up in the United States postal system. Customer has now received order.
Paxman Musical Instruments Ltd 4/18/2017 at 11h12
My only issue with shipping is the cost...a little expensive for a light weight single item.
Patrick J. 3/13/2017 at 16h00
I have not received the items yet and it is not possible to track my order (or it is possoble but I am not able to find out how to do this).
About paxman products i can only say that they are fantastic (I have got a Paxman horn and some Paxman mouthpieces) and I am sure that also these items, which I do not have yet, are as good as always.
Martino B. 3/2/2017 at 12h25
Strap slips.
Isobel H. 2/23/2017 at 09h33
It took one month to bring it to Germany.
FL. 2/2/2017 at 20h55
Payment was not received until 3 weeks after order was placed. Order then dispatched.
Paxman Musical Instruments Ltd 2/7/2017 at 11h42
Delivery very prompt.
John H. 8/22/2016 at 05h59
Easy ordering process but delivery was slow- over a week - and I didnt see any indication of this in advance. We needed the neoprene valve stops urgently.
Helen N. 6/6/2016 at 22h01
Fast shipping, price little high.
Anonymous. 4/15/2016 at 09h19
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