Ratings and Reviews for Paxman Musical Instruments Ltd

It took a little longer than expected but overall good service.

The mute was fine.

Very responsive customer service. A very positive experience for me.

Thank you Pacman, the service was just what we needed - good value and efficient.

Good service and shipping but the quality of the Delrin rim ordered was disappointing. I have played on a 3B mouthpiece with a Delrin rim for years and I have not had any issues. My new 4B mouthpiece also has a Delrin rim and this rim seems light compared to the old 3B one. The thread on the 4B rim failed in a matter of days. You did replace it, and so far so good, but I wonder how long this rim will last?

Delivery service was excellent. Online purchase system was fabulous.

Always the best quality items, keenly priced and rapidly dispatched.

I've used several of these on different horns and they are always the same great quality.
Delivery always fast
Good value at the cost.

Received promptly, packaged securely, mouthpiece is exactly what we wanted.

Quick delivery, easy purchase, adapator works well with both a Besson & Yamaha Neo.

Very helpful when I telephoned for information prior to purchase. Care pack arrived very promptly.

One week-end after the order, the instrument was at home. Thanks very much !

Alles wunderbar auch aus festland-europa.

Excellent service including email discussion with staff at Paxman.

Order was shipped promptly and well packaged.

As always, the quality of the product was excellent with super fast delivery. On this occasion there was no need to communicate with Paxman but I am confident they would have been helpful based on past experience when I have visited their premises in London.

Excelent quality super fast delivery.

Very friendly and positive contacts with customer service, shipping was a bit problematic, but this is not the fault of Paxman: the import from UK to EU has cost about a 1-week delay...

All ok, nice service.

Excellent customer-service response to minor shipping glitch, thank you!

Very satisfied with the service.

Excelente 👏🏼

Very pleased with the delrin rim. It has helped enormously with the problems I was having with metsl allergies. It also feels great to play on.

Very satisfaction.

I still haven’t got my order!!! It is lost somewhere and you don’t take responsibility of it. I am very dissppointed, because I have already paid for the book and posting.

Always helpful, efficiently sending out goods and a great asset to the horn community- thank you Paxman.

Very quick and efficient. Valves a bit sticky but sooned loosened off. Presumed all appropriately oiled on delivery but some reassurance on this would have been useful.

Goods exactly as described, delivered quickly.
Always top quality and despite being a market leader, very reasonably priced.

Helpful guidance on choosing a horn mouthpiece.

Paxman always offer a great service. Efficient and hassle free.