Ratings and Reviews for Paxman Musical Instruments Ltd

Received two of the items in the order. Everything is fine, and the horn group enjoyed the Gershwin.
I have been in touch with the arranger, and he expressed delight that we were playing his arrangement, and asked to be told how we got along.

Tim London
Soham Horn Group - known as the Fountain Inn Cornistas!

Excellent service from start to finish.

Hello . for moment no have artículo.. saludos.

Contact with Paxman is fine. The problem is with Royal Mail.

The use of the website needs improving. In my orders placed section, there are three orders stated as being 'processed'. One was cancelled, the other two have been delivered. There's no point in having an order tracking page unless it is active and updated.

Hello. I am not happy. I still have not received the order. And no one has given me an explanation.

SLOW DELIVERY!
Package hasn’t arrived yet. Shipping is more than bad! Order made 2022-12-11. Problems with card and paypal payment so I had to pay through bank order and it took some extra time. The package was at the post office 2022-12-14 and left Britain 2023-01-04! It has been with customs in sweden since then. Today I received a letter which told me to pay customs. Hopefully I will have my package next week. Considered that the package is marked express I find the delivery VERY slow.

Speedy delivery & good communication.

The item arrived very promptly. It was a gift, but I assume it was exactly what was wanted. Perfectly satisfied with the ordering process and fulfilment of my order.

Prompt service as usual.

Original order didn't arrive replacement received.

The parcel was delivered as promised. Customer service was excellent in manging me to receive the order in time for Christmas and keeping me well informed throughout. I was very impressed.

Hi, the evaluation is negative because despite my e-mails to receive information about my order, I have never had an answer.
order placed on 11/19/2022 still not arrived.
Greetings.

Order was dispatched to billing address initially rather than to the specified shipping address, however when I alerted Paxman they responded very quickly and dispatched the order to the correct shipping address.

Flawless.

Came within a couple of days of ordering.

Took a star off customer service because the website said that this item was on back order, but my money was taken anyway. This worried me a bit, until the item actually arrived - which it did, very quickly, so I suspect the website was incorrect in saying the item was on back order.

Once again Paxman proves they're the best for french horn accessories. Both items arrived very promptly and do the job.

The mouthpiece came the day after l ordered it. The Alex 4 is great for sustained high horn passages.

Great products, Customer service and fast shipping.
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As described, delivered safely & promptly!

Not arrived!

Helpful staff and great service even though I found their online order system confusing.

I recieved the item only 2 weeks from ordering. So Very Fast!
Pricing is better than OSMUN.com.
Thank you sending Very Beautiful item to me!!

Excellent service and high quality French horn.

Only issue - a strange one - was that there was no voice part, only the score. A publishers issue no doubt, but Paxman did say they'd ask and let me know and I haven't heard anything.

Great team, high quality.

Usual great service from Paxmans .

I really recommend Paxmam musical because all service is very good. Thanks.

Great service and product.